interface FreshserviceNodeParameters {
additionalFields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
departments?: unknown[];
visible_from?: string;
visible_till?: string;
}
| {
description?: string;
parent_asset_type_id?: string;
}
| {
agent_id?: string;
change_type?: 1
| 3
| 2
| 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| { description?: string; domains?: string }
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
}
| {
agent_id?: string;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2;
}
| {
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| { description?: string }
| {
description?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
cc_emails?: string;
department_id?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
requester_id?: string;
};
agentGroupId?: string;
agentId?: string;
agentRoleId?: string;
announcementId?: string;
applicationType?: "mobile"
| "desktop"
| "saas";
assetTypeId?: string;
bodyHtml?: string;
changeId?: string;
departmentId?: string;
description?: string;
dueBy?: string;
email?: string;
filters?:
| {
department_id?: string;
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
work_phone_number?: string;
}
| {
filter?: | "closed"
| "my_open"
| "release_requested"
| "requester_id"
| "unassigned";
sort_by?: "asc"
| "desc";
updated_since?: string;
}
| { name?: string }
| {
department_id?: string;
first_name?: string;
job_title?: string;
language?:
| "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
work_phone_number?: string;
}
| {
agent_id?: string;
created_at?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
};
firstName?: string;
limit?: number;
locationId?: string;
name?: string;
operation?: | "create"
| "get"
| "getAll"
| "update"
| "delete";
plannedEndDate?: string;
plannedStartDate?: string;
primaryEmail?: string;
priority?: 1
| 3
| 2
| 4;
problemId?: string;
productId?: string;
releaseId?: string;
releaseType?: 1 | 3 | 2 | 4;
requesterGroupId?: string;
requesterId?: string;
resource?:
| "ticket"
| "requester"
| "agent"
| "agentGroup"
| "agentRole"
| "announcement"
| "assetType"
| "change"
| "department"
| "location"
| "problem"
| "product"
| "release"
| "requesterGroup"
| "software";
returnAll?: boolean;
roles?: {
roleProperties: {
assignment_scope: | "entire_helpdesk"
| "member_groups"
| "specified_groups"
| "assigned_items";
groups?: unknown[];
role: string;
}[];
};
softwareId?: string;
status?: 1
| 3
| 2
| 4
| 5;
subject?: string;
ticketId?: string;
title?: string;
updateFields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
name?: string;
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
body_html?: string;
departments?: unknown[];
title?: string;
visibility?: | "agents_only"
| "grouped_visibility"
| "everyone";
}
| { description?: string; name?: string }
| {
agent_id?: string;
change_type?: 1 | 3 | 2 | 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| {
description?: string;
domains?: string;
name?: string;
}
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
name?: string;
}
| {
agent_id?: string;
department_id?: string;
description?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
status?: 1 | 3 | 2;
subject?: string;
}
| {
asset_type_id?: string;
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
name?: string;
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
priority?: 1
| 3
| 2
| 4;
release_type?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5;
subject?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| {
application_type?: "mobile"
| "desktop"
| "saas";
description?: string;
name?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
department_id?: string;
description?: string;
email?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
phone?: string;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
subject?: string;
};
visibility?: | "agents_only"
| "grouped_visibility"
| "everyone";
visibleFrom?: string;
}
Properties§
Source§readonly additional Fields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
departments?: unknown[];
visible_from?: string;
visible_till?: string;
}
| {
description?: string;
parent_asset_type_id?: string;
}
| {
agent_id?: string;
change_type?: 1
| 3
| 2
| 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| { description?: string; domains?: string }
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
}
| {
agent_id?: string;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2;
}
| {
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| { description?: string }
| {
description?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
cc_emails?: string;
department_id?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
requester_id?: string;
}
readonly additional Fields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
departments?: unknown[];
visible_from?: string;
visible_till?: string;
}
| {
description?: string;
parent_asset_type_id?: string;
}
| {
agent_id?: string;
change_type?: 1
| 3
| 2
| 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| { description?: string; domains?: string }
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
}
| {
agent_id?: string;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2;
}
| {
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| { description?: string }
| {
description?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
cc_emails?: string;
department_id?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
requester_id?: string;
}
Source§readonly filters?:
| {
department_id?: string;
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
work_phone_number?: string;
}
| {
filter?: | "closed"
| "my_open"
| "release_requested"
| "requester_id"
| "unassigned";
sort_by?: "asc"
| "desc";
updated_since?: string;
}
| { name?: string }
| {
department_id?: string;
first_name?: string;
job_title?: string;
language?:
| "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
work_phone_number?: string;
}
| {
agent_id?: string;
created_at?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
}
readonly filters?:
| {
department_id?: string;
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
work_phone_number?: string;
}
| {
filter?: | "closed"
| "my_open"
| "release_requested"
| "requester_id"
| "unassigned";
sort_by?: "asc"
| "desc";
updated_since?: string;
}
| { name?: string }
| {
department_id?: string;
first_name?: string;
job_title?: string;
language?:
| "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
work_phone_number?: string;
}
| {
agent_id?: string;
created_at?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
}
Default: {}
Source§readonly limit?: number
readonly limit?: number
Max number of results to return Default: 50 Type options: {"minValue":1}
Source§readonly requester Id?: string
readonly requester Id?: string
ID of the requester of the change. Choose from the list or specify an ID. You can also specify the ID using an expression. Type options: {"loadOptionsMethod":"getRequesters"}
Source§readonly resource?:
| "ticket"
| "requester"
| "agent"
| "agentGroup"
| "agentRole"
| "announcement"
| "assetType"
| "change"
| "department"
| "location"
| "problem"
| "product"
| "release"
| "requesterGroup"
| "software"
readonly resource?:
| "ticket"
| "requester"
| "agent"
| "agentGroup"
| "agentRole"
| "announcement"
| "assetType"
| "change"
| "department"
| "location"
| "problem"
| "product"
| "release"
| "requesterGroup"
| "software"
Default: "agent"
Source§readonly roles?: {
roleProperties: {
assignment_scope:
| "entire_helpdesk"
| "member_groups"
| "specified_groups"
| "assigned_items";
groups?: unknown[];
role: string;
}[];
}
readonly roles?: {
roleProperties: {
assignment_scope:
| "entire_helpdesk"
| "member_groups"
| "specified_groups"
| "assigned_items";
groups?: unknown[];
role: string;
}[];
}
Role to assign to the agent Default: {} Type options: {"multipleValues":true}
Source§readonly update Fields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
name?: string;
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
body_html?: string;
departments?: unknown[];
title?: string;
visibility?: | "agents_only"
| "grouped_visibility"
| "everyone";
}
| { description?: string; name?: string }
| {
agent_id?: string;
change_type?: 1 | 3 | 2 | 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| {
description?: string;
domains?: string;
name?: string;
}
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
name?: string;
}
| {
agent_id?: string;
department_id?: string;
description?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
status?: 1 | 3 | 2;
subject?: string;
}
| {
asset_type_id?: string;
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
name?: string;
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
priority?: 1
| 3
| 2
| 4;
release_type?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5;
subject?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| {
application_type?: "mobile"
| "desktop"
| "saas";
description?: string;
name?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
department_id?: string;
description?: string;
email?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
phone?: string;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
subject?: string;
}
readonly update Fields?:
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
email?: string;
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
member_of?: unknown[];
mobile_phone_number?: string;
observer_of?: unknown[];
scoreboard_level_id?: 1
| 3
| 2
| 4
| 5
| 6;
time_format?: "24h" | "12h";
work_phone_number?: string;
}
| {
description?: string;
escalate_to?: string;
members?: unknown[];
name?: string;
observers?: unknown[];
unassigned_for?: | "1h"
| "12h"
| "1d"
| "2d"
| "2h"
| "3d"
| "30m"
| "8h";
}
| {
additional_emails?: string;
body_html?: string;
departments?: unknown[];
title?: string;
visibility?: | "agents_only"
| "grouped_visibility"
| "everyone";
}
| { description?: string; name?: string }
| {
agent_id?: string;
change_type?: 1 | 3 | 2 | 4;
department_id?: string;
description?: string;
group_id?: string;
impact?: 1 | 3 | 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
risk?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5 | 6;
subject?: string;
}
| {
description?: string;
domains?: string;
name?: string;
}
| {
address?: {
addressFields: {
city?: string;
country?: string;
line1?: string;
line2?: string;
state?: string;
zipcode?: string;
};
};
name?: string;
}
| {
agent_id?: string;
department_id?: string;
description?: string;
due_by?: string;
group_id?: string;
impact?: 1
| 3
| 2;
priority?: 1 | 3 | 2 | 4;
requester_id?: string;
status?: 1 | 3 | 2;
subject?: string;
}
| {
asset_type_id?: string;
description?: string;
manufacturer?: string;
mode_of_procurement?: "Buy"
| "Lease"
| "Both";
name?: string;
status?: "In Production" | "In Pipeline" | "Retired";
}
| {
department_id?: string;
description?: string;
group_id?: string;
priority?: 1
| 3
| 2
| 4;
release_type?: 1 | 3 | 2 | 4;
status?: 1 | 3 | 2 | 4 | 5;
subject?: string;
}
| {
address?: string;
background_information?: string;
department_ids?: unknown[];
first_name?: string;
job_title?: string;
language?: | "da"
| "nl"
| "en"
| "fi"
| "fr"
| "de"
| "hu"
| "id"
| "pt"
| "es"
| "tr"
| "LV"
| "ar"
| "zh-TW"
| "it"
| "ko"
| "ru-RU"
| "ca"
| "cs"
| "cy-GB"
| "es-LA"
| "et"
| "he"
| "ja-JP"
| "nb-NO"
| "pl"
| "pt-BR"
| "pt-PT"
| "sk"
| "sk-SK"
| "sl"
| "sv-SE"
| "th"
| "UK"
| "vi"
| "zh-CN";
last_name?: string;
location_id?: string;
mobile_phone_number?: string;
primary_email?: string;
secondary_emails?: string;
time_format?: "24h"
| "12h";
work_phone_number?: string;
}
| {
application_type?: "mobile"
| "desktop"
| "saas";
description?: string;
name?: string;
notes?: string;
status?:
| "disabled"
| "ignored"
| "needs review"
| "restricted";
}
| {
department_id?: string;
description?: string;
email?: string;
group_id?: string;
impact?: 1
| 3
| 2;
name?: string;
phone?: string;
priority?: 1 | 3 | 2 | 4;
status?: 3 | 2 | 4 | 5;
subject?: string;
}
Default: {}
Default: {}